We're Here For You

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

• Email
• Online Form
• Telephone
• Snail Mail

Email:

For product information or assistance:
sales@encorefashion.com

For service inquiries or assistance:
service@encorefashion.com

For customer support or assistance:
webmaster@encorefashion.com

We will respond to you within 24 to 48 hours, during regular business hours. All email correspondence is completely confidential. Encore customers may also use our toll free telephone support center to contact a service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Telephone:

Live Customer Care Center

703-683-1756

Hours:

Thursday-Saturday 11am-5pm (EST)

Sunday 12:30pm-5pm

Mondays, Tuesdays, Wednesdays and federal holidays our physical location (storefront) is closed, please leave a message.  A customer representative will contact you within 24 hours of the first business day.

Snail Mail:

Send your inquiries to:

Encore Consignments
Attention: Customer Care Center
110 S. Union Street
Alexandria, VA
USA
22314